Premium Support is only available for the mentioned user levels, especially to users on Paid Services who have purchased any Kind TechGroup Premium Services such as anything coming from our online official shop, where we offer our official products and services.
As much as we would like to offer this service to everyone, it will be tough and difficult to sustain at our end which is a very bad idea to commit with.
However, in consideration to free services users and addition to Premium Support service, we also offer multiple Free Support such as the (1) Knowledgebase Support where you can find quick answers or fixes to common issues with your account with us or any query you may have in regards to frequently asked questions on all our products and services, especially our hosting service.
Another thing, you can also consider joining our (2) Community Forum if you haven’t already to consult or address your concern with real people involved along with other users across all Kind TechGroup services.
If you are a free service user but have purchased one (or more) of our official paid products or services and you need help with it, kindly ask for support via premium support by logging in to your client account with us as a paying customer, as we only allow to provide support of premium/paid services privately since giving extended technical support to personal accounts may lead us to deal with private matters in the long run and privacy for our customers is very important to us.
Furthermore, submitting a ticket via premium support will guarantee a much faster response as we only answer questions on the community forum after we have taken cared of our premium users.
To submit a ticket, please log in to your client account with us using the email used on the checkout page when purchasing any of the products and services from our webshop. If you are unable to login with your email, kindly check the confirmation email of your purchase (together with the login details of your account) we have sent you and use the provided account information to log in again.
We will continue to serve at our best
Upon growing as a company, another free support on our roadmap is to offer support contents through our (3) Blog and (4) YouTube Channel which is yet coming to show off before the year-end but perhaps if given the chance, will do our best to provide you and what we consider as our follower (who do not use any of our services but getting some tips or insights from our contents) the best user experience we could ever give away for help.
To learn more, Ask the Community >>
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